I recently bought a RED 2009 from the Home Depot here in Vancouver, BC. Been DYING to get my hands on an Infrared Grill.
3 weeks ago was my happy day as I bought it and had the HD gents assemble and ship it to my apartment. Fired it up and....really low heat, flames popping out, etc. Nuts.
So, I phone up CB help line. Tried the following:
* Test to make sure overflow didn't trip - tried it three times...nada
* Tested the propane (ended up trying neighbors and then buying another brand new one from the exchange depot...nada)
* actaully took the LP hose attachment in to HD and they swapped it with the floor model...nada
I ran out of things to try. The guys at HD hadn't sold one of these yet, so their fired up their floor model in the back of the store to see what kind of heat they were getting. Theirs definately got better flow than mine, but after 25 minutes, the attached meat thermometer (which comes with the unit) which was lying right on the grill was only reading 480 F, hood closed.
I called into CB again and requested more intel. Didn't get much, but was assured that CB had sold a number of units across Canada already and hadn't had reports of issues with heat.
Even sent them this YouTube:
So...I had HD take my unit back and I had another one shipped to my house in the box. I'd assemble it myself.
Making sure EVERY connection was secure, no leakage, after 2 hours, I turned on the LP for the brand new unit...
My heat looks to be only to 580 F max after 25 minutes of full burn on what's now Grill #3. [img=http://img16.imageshack.us/img16/5219/grilln.th.jpg]
I have another case in to CB support with the attached image to show my process for testing the temp. The hood never has ever crossed the 400 F mark. I have the meat therm lying directly on the grill itself and an over therm in the mix. Nothing is indicating crossing the vaunted 600 degree mark, let alone the 800 degree 'Cleaning' mark that the guide book says I should get to.I REALLY REALLY want this grill.
The U-frame is a great concept and I love the clean up. But I get a better sear on my cast iron skillet on the stove top at this point and it doesn't cost $800.
I'm so at a loss, really.